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Billing and invoices

You are charged for a plan. You are not charged for usage. Everything below follows from those two sentences.

Plans, prices, and the full tier comparison live on the pricing page. This page answers the mechanical questions.

What am I charged for?

Section titled “What am I charged for?”

Your plan, on its cadence. Nothing else.

PlanBilling
FreeNo card, no charge
ProMonthly or annual · card, self-serve
EnterpriseAnnual contract, invoice billing (NET 30)

The numbers themselves live in one place: the pricing page.

Are there overage charges?

Section titled “Are there overage charges?”

No, on any plan, by design. Past your included allocation of records scored over the API, requests keep working through a grace band up to 2x the limit, then scoring pauses with quota_exceeded until the month resets or you upgrade.

Your bill never grows on its own. That is the whole point of the design: a price you can explain to finance before you sign it, and the same price after a heavy month. The mechanics are in how usage accrues.

What happens during the Pro trial?

Section titled “What happens during the Pro trial?”

Pro starts with a 14-day trial and every Pro feature is included. You provide a payment method at checkout, and you are not charged until day 15. Cancel during the trial from the Stripe customer portal and you owe nothing.

How do I change plans?

Section titled “How do I change plans?”
  • Free to Pro: upgrade from the app, self-serve.
  • Pro to Free: downgrade from the Stripe customer portal, which also handles cancellations.
  • Anything to Enterprise, or Enterprise terms: talk to sales. Enterprise contracts are managed rather than self-serve.

The Stripe customer portal is reachable from the app and is where Pro billing lives: payment method, plan changes, and cancellation.

Is anything free that looks like it should not be?

Section titled “Is anything free that looks like it should not be?”

Yes, and deliberately.

  • Free is not a limited trial. 250K training records, up to 10 active models, and every insight, with no card.
  • Failed API requests are free. A request that errors returns before any metering.
  • Test API keys are never billed. Keys prefixed ax1m_sk_test_ meter into their own separate allowance.
  • The local MCP tools cost nothing. Four of them run entirely in your own process. See the MCP reference.

What happens to my data if I cancel?

Section titled “What happens to my data if I cancel?”

Your account data, meaning models, runs, and settings, is retained while your account exists, so you can pick up where you left off if you come back. Disconnecting your CRM revokes ax1om’s access to it. If you want your data removed, email [email protected] and we will delete it. Full detail is in the privacy policy.

Something on my invoice does not look right

Section titled “Something on my invoice does not look right”

Write to support with the invoice in question. Billing questions go to a person, not a form response.

Next

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